Incident Management

Our client is seeking an Incident Management professional to join their team. As an Incident Management specialist, you will be part of the Incident Management Response Team supporting IT operations and service delivery. The ideal candidate will demonstrate strong communication skills, resilience, and a proactive approach, which will align successfully within the organization.

Job Title: Senior Associate, IT Service Management (Incident Management)

Location: Montvale, NJ
6 Month Contract (Extendable)
Pay-$40/hr on W2

What's the Job?

• Manage the entire incident lifecycle in accordance with ITIL best practices.
• Lead the Major Incident Management process, ensuring rapid triage, escalation, and resolution during high-priority outages.
• Coordinate cross-functional technical and security teams during critical incident bridge calls.
• Log, categorize, and prioritize incidents within the ITSM toolset, maintaining comprehensive documentation.
• Communicate incident status, mitigation steps, and business impact effectively to stakeholders.

What's Needed?

• 2-5 years of experience in IT operations or service management, with a focus on incident response.
• Understanding and practical application of ITIL Incident Management processes, including Major Incident Management.
• Hands-on experience working within a fast-paced, 24x7 IT environment.
• Proficiency with enterprise ITSM tools such as ServiceNow.
• Bachelor’s Degree from an accredited institution or equivalent practical experience.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.