Customer Support Technician

Customer Support Technician
Rochester NY – Hybrid
6+ months contract with possibility of extension
Pay range: $29 - $21 /hr on W2

Our Fortune 500 client (One of the world's largest Optical Insurance companies) in Rochester NY is looking for hardworking, motivated talent to join their innovative team.

Are you a Customer Support Technician with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!

Essential Functions
 

• Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email

• Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections Eligibility verification Order Status, Shipping Status, and Stock Availability

• Accurate completion of necessary documentation, letters, and forms processing Quality Assurance testing for company software Research and resolve issues/complaints and determine appropriate resolution(s)
  Solve problems and assist with issues that may not fit the “cookie-cutter” solution 

• Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts

• Effectively maintain specific line of business Customer Service standards and support level standards

• Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently

• Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel

• Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders

Are you interested ? Please click apply button!

If you are not available or if this is not the right role at the moment, please share the job description with your friends and let us know if any of them show interest.

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.