Workflow Automation Trainer

Our client, a leading organization in the customer service and technology support industry, is seeking a dedicated Workflow Automation Trainer to join their dynamic team. As a Workflow Automation Trainer, you will be an integral part of the Learning & Development department supporting the contact center operations. The ideal candidate will demonstrate strong instructional design skills, the ability to simplify complex systems, and a proactive approach to training development, which will align successfully within the organization.

Job Title: Workflow Automation Trainer

Location: Charlotte, NC

Pay Range:

What's the Job?

• Develop engaging training content focused on workflow automation and contact center processes
• Create simulations, walkthroughs, and job aids to support agent and supervisor training
• Translate complex platform functionalities into clear, user-friendly training materials
• Collaborate with subject matter experts to validate and refine training content
• Support rapid updates and modifications aligned with platform changes and enhancements

What's Needed?

• Experience developing training for contact center environments or similar settings
• Strong instructional design and job aid development skills
• Ability to simplify complex systems into actionable steps
• Experience supporting large-scale technology rollouts, including curriculum planning
• Self-starter with the ability to work independently and proactively solve problems

What's in it for me?

• Opportunity to work on innovative training projects supporting cutting-edge platforms
• Collaborate with a diverse and talented team committed to professional growth
• Engage in a role with potential for extension or conversion to full-time employment
• Be part of a forward-thinking organization that values continuous learning
• Work in a hybrid environment with a flexible schedule to support work-life balance

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.