Knowledge Manager

Job Title: Knowledge Manager
Location: Alameda, CA - 100% Onsite 
Pay Range: $60/hr to $70/hr on W2 

Job Details: 

• Support the full lifecycle of knowledge content, including creation, editing, review, publishing, and archiving.
• Identify and resolve content gaps, inconsistencies, and inaccuracies to ensure high-quality knowledge resources.
• Maintain and apply standards for content structure, taxonomy, and tagging to ensure consistency across regions.
• Assist with localization and translation workflows to support global content accessibility.
• Support ongoing enhancements to Salesforce Knowledge, including Einstein features, leveraging AI tools to improve content quality and searchability.

What's Needed?

• Minimum of 3 years experience in knowledge management, content management, or related fields.
• Proven experience supporting or maintaining knowledge management systems or databases.
• Strong expertise with Salesforce Knowledge is required.
• Experience working with AI tools in knowledge management environments.
• Background in customer service or support organizations.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!