Audio/Visual Support Assistant

Title: Audio/Visual Support Assistant
Industry: Insurance
Rate: $18/hour
Location: Durham, NC

Position Summary

We are seeking a customer-focused Audio Visual (AV) Support Technician to provide technical support for conference rooms, corporate events, and collaboration technologies. This role is responsible for setting up, operating, maintaining, and troubleshooting AV equipment while ensuring seamless in-person, virtual, and hybrid meeting experiences.

Summary

Provide AV support for conference rooms, meetings, and corporate events. Set up equipment, troubleshoot technical issues, support virtual meeting platforms, and ensure meeting spaces are fully operational.

Responsibilities

• Set up, test, and operate AV equipment, including displays, projectors, microphones, speakers, cameras, and laptops.
• Support in-person, virtual, and hybrid meetings using platforms such as Microsoft Teams, Zoom, and Webex.
• Troubleshoot common AV, audio, video, and connectivity issues.
• Perform routine conference room checks and basic preventative maintenance.
• Maintain AV inventory, equipment readiness, and proper storage of accessories.
• Document incidents, requests, and resolutions in the ticketing system.
• Assist with live streams and meeting recordings.
• Follow safety procedures and provide professional customer service.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year of experience in AV support, IT support, event technology, or a related customer-facing role.
• Working knowledge of AV equipment, signal flow, and connectivity standards (HDMI, DisplayPort, microphones, speakers, cameras).
• Experience with Microsoft Teams, Zoom, Webex, or similar collaboration platforms.
• Basic PC and Mac troubleshooting skills.
• Strong communication and customer service skills.
• Ability to lift up to 50 lbs. and assist with room and event setups.
• Availability to work occasional evenings as needed.