Application Production Support Engineer / Production Support Analyst (Charlotte)

Our client, a leading financial services organization, is seeking a Application Production Support Engineer / Production Support Analyst to join their team. As a Application Production Support Engineer / Production Support Analyst (Charlotte), you will be part of the Enterprise Risk and Finance APS supporting critical treasury portfolios. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset, which will align successfully in the organization.

Job Title: Application Production Support Engineer / Production Support Analyst 

Location: Charlotte, NC (Local candidates only)

Pay Range: Best in the Segment on W2

What's the Job?

• Respond to and resolve business queries within the ERFT space, ensuring timely and effective solutions.
• Communicate with line of business and management regarding the overall status and health of applications.
• Identify areas for improvement in monitoring, application stability, and root cause analysis.
• Collaborate with Technology Infrastructure and Development Teams on releases, upgrades, and system enhancements.
• Manage user queries, alerts, and monitoring tools such as Dynatrace, Splunk, and ITSM frameworks effectively.

What's Needed?

• Minimum of 5+ years of Production Support experience in a technical environment.
• Strong knowledge of SQL, UNIX/Linux, and scripting with Python.
• Experience with ITIL processes, incident and problem management, and monitoring tools like ITRS, DynaTrace, and Splunk.
• Hands-on experience with Autosys, Bob jobs, Hadoop, Cloud platforms, and database systems such as Oracle and Teradata.
• Excellent verbal and written communication skills, with the ability to operate effectively in high-pressure situations.

What's in it for me?

• Opportunity to work on innovative tools and technologies, including AI integration for daily support tasks.
• Engagement with a dynamic team supporting critical financial applications.
• Exposure to diverse platforms such as Hadoop, Cloud, and Shared Platforms.
• Potential for professional growth and skill enhancement in a supportive environment.
• Competitive pay rate aligned with your expertise and experience.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.