Field Service Technician

Our client, a leading organization in the manufacturing and support services industry, is seeking a dedicated and skilled Field Service Technician to join their team. As a Field Service Technician, you will be an essential part of the support team, ensuring smooth operation of printing and scanning equipment within a dynamic environment. The ideal candidate will demonstrate technical aptitude, excellent communication skills, and a proactive attitude, aligning successfully with the organization’s commitment to customer satisfaction and operational excellence.

Job Title: Field Service Technician

Location: Dearborn, MI 48126

What's the Job?

• Replace toner and maintenance kits to ensure optimal printer performance
• Perform first-level diagnosis and troubleshooting of printer hardware issues
• Address paper jams and other minor printer issues (excluding customer paper replacement)
• Install spare units as necessary to meet SLA requirements
• Build positive relationships with customers, coworkers, and vendors to foster a collaborative work environment

What's Needed?

• Previous experience in a customer support or technical support role
• Excellent documentation and organizational skills
• Mechanical aptitude with an IT background
• Positive attitude with a desire to assist and resolve issues effectively
• Effective communication skills and active listening abilities

What's in it for me?

• Opportunity to work in a supportive and innovative environment
• Develop technical skills related to printer hardware and IT infrastructure
• Engage in meaningful work that directly impacts customer satisfaction
• Join a team that values diversity, inclusion, and professional growth
• Gain experience working with industry-leading technology and equipment

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.