Production / Technical Support III

Our client, a leading organization in the technology and infrastructure support sector, is seeking a Production / Technical Support III to join their team. As a Production / Technical Support III, you will be part of the IT Operations Department supporting the Application Monitoring and Infrastructure Support teams. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive approach to technical challenges, which will align successfully in the organization.

Job Title: Production / Technical Support III

Location:Plano, TX

Pay Range:

What's the Job?

• Administer, support, and optimize the Dynatrace monitoring platform to ensure high availability and performance of application and infrastructure monitoring solutions.
• Deploy, configure, and upgrade OneAgent and ActiveGate components, maintaining smooth operation across Linux and Windows servers.
• Monitor the health and performance of the Dynatrace environment, proactively resolving issues to minimize downtime.
• Collaborate with application, infrastructure, and DevOps teams to onboard new services and enhance monitoring coverage.
• Configure custom dashboards, alerts, synthetic monitors, and management zones to meet evolving business needs.

What's Needed?

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• At least 2 years of experience supporting Dynatrace or similar Application Performance Monitoring (APM) platforms such as AppDynamics or New Relic.
• Strong understanding of Dynatrace architecture, including OneAgent, ActiveGate, and Cluster components.
• Experience deploying and managing monitoring agents on Linux and Windows servers.
• Familiarity with cloud platforms like AWS, Azure, GCP, and containerized environments such as Kubernetes and Docker.

What's in it for me?

• Opportunity to work with cutting-edge monitoring tools and technologies.
• Collaborative environment that encourages continuous learning and professional growth.
• Engagement with diverse teams across various technical domains.
• Supportive workplace culture that values innovation and initiative.
• Participation in on-call rotations and after-hours support, with potential for flexible scheduling.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.