L3 Genesys Support

Our client, is seeking a L3 Genesys Support to join their team. As a L3 Genesys Support, you will be part of the Contact Center Operations supporting IVR and Genesys systems. The ideal candidate will have strong ownership, excellent communication skills, and a proactive attitude which will align successfully in the organization.

Job Title: L3 Genesys Support

Location:Plano, Texas ( 3 days onsite)

Pay Range:$60/hr

What's the Job?

• Support and maintain Contact Center / IVR / Genesys systems within the organization.
• Handle deep-dive troubleshooting, escalations from Level 2, and application-level issues.
• Utilize tools such as Java basics, API calls, Linux commands, Windows troubleshooting, and Splunk log analysis to resolve issues.
• Analyze logs and identify root causes of system problems to ensure smooth operations.
• Collaborate with team members to improve system performance and support processes.

What's Needed?

• Basic knowledge of Java, APIs, Linux commands, and Windows troubleshooting.
• Strong ownership, communication skills, and a proactive approach.
• Comfortable working under production support pressure and troubleshooting complex issues.
• Willingness to learn and adapt to new technologies and processes.
• Ability to work in a team environment and follow established procedures.

What's in it for me?

• Opportunity to work with a dynamic and supportive team in a critical support role.
• Exposure to advanced contact center technologies and troubleshooting tools.
• Potential for contract-to-hire based on performance and organizational needs.
• Engage in meaningful work that impacts customer experience and operational efficiency.
• Gain valuable experience in a high-demand technical support environment.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.