EV Technical service Agent

Our client, a leader in the energy and power industry, is seeking a EV Technical Service Agent to join their team. As an EV Technical Service Agent, you will be part of the Customer Support Operations supporting the technical diagnostics and troubleshooting of Energy Home charging equipment. 

Job Title: EV Technical Service Agent

Location:Complete remote (Candidate will only need to come onsite for the first 3 days for training. The candidate can be based out of any state.)

Pay Range: $29 per hour on W2
 

What's the Job?

• Handle remote diagnosis and troubleshooting of Energy Home charging equipment.
• Provide resolution guidance and support for site visits to other parties.
• Create and update cases in Salesforce, managing case documentation efficiently.
• Coordinate with logistics for parts ordering and returns.
• Lead technical escalations and provide training to team members on technical details.

What's Needed?

• Evidence of a safety-first attitude in all work activities.
• Strong IT and Wi-Fi troubleshooting skills.
• At least 3 years of experience as an electrician or working with electrical components, with EV charging equipment repair/installation experience strongly preferred.
• Minimum of 2 years of experience in a call center or customer-facing environment.
• Proficiency in Microsoft Office Suite and Salesforce.

What's in it for me?

• Opportunity to work in a rapidly growing industry with innovative energy solutions.
• First-hand experience supporting cutting-edge EV charging technology.
• Flexible remote work environment with initial onsite training.
• Collaborative team environment focused on customer satisfaction and technical excellence.
• Potential for professional growth within a forward-thinking organization.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!