Application Support Engineer (Level II) - Onsite (NC/TX)

Job Title: Application Support Engineer (Level II)

Location: Charlotte, NC / Plano, TX
Pay Rate: Competitive (based on experience)
Client: Confidential (Leading Financial Services Organization)

Job Summary

We are seeking a talented Application Support Engineer (Level II) to provide reliable support for enterprise applications in a fast-paced, high-availability environment. This role involves monitoring, troubleshooting, and resolving production issues, ensuring system stability and optimal performance.

Key Responsibilities

• Provide L2 application support for business-critical systems
• Monitor application health, performance, and availability
• Troubleshoot and resolve incidents, service requests, and production issues
• Perform root cause analysis (RCA) and implement preventive measures
• Collaborate with development, infrastructure, and QA teams for issue resolution
• Manage tickets and workflows using tools like ServiceNow
• Analyze logs and system behavior to identify patterns and recurring issues
• Support release and deployment activities
• Maintain documentation for support processes and known issues
• Participate in on-call rotation / 24x7 support model

Required Skills & Experience

• 3–6 years of experience in application production support (L2)
• Strong troubleshooting and analytical skills
• Experience with incident management and ticketing tools (ServiceNow preferred)
• Good understanding of application architecture and system flows
• Hands-on experience with Linux/Unix commands
• Experience with log analysis tools (Splunk, ELK, or similar)
• Familiarity with batch jobs, job scheduling tools (Autosys, Control-M, etc.)
• Basic knowledge of SQL for querying databases
• Ability to work in a high-pressure production environment

Preferred Qualifications

• Experience in banking or financial services domain
• Exposure to monitoring tools (Dynatrace, AppDynamics, etc.)
• Knowledge of cloud platforms (AWS, Azure, or GCP)
• Familiarity with DevOps tools and CI/CD pipelines
• Basic scripting (Shell, Python, or PowerShell)

Soft Skills

• Excellent communication and stakeholder management skills
• Strong problem-solving mindset
• Ability to multitask and prioritize effectively
• Team player with a proactive attitude