Dynatrace Production Support Engineer - Onsite

Our client is Dynatrace Production Support Engineers  seeking to join their team. 

Dynatrace Production Support Engineers 
Location: Chandler, AZ / Charlotte, NC / Plano, TX
Target pay rate: $50-55/hr onw2


We are seeking experienced Dynatrace Production Support Engineers to support mission-critical applications in a high-performance enterprise environment. The ideal candidate will have strong expertise in application monitoring, troubleshooting, and production support, with hands-on experience using Dynatrace to ensure system reliability and performance.

Key Responsibilities
Provide L2/L3 production support for enterprise applications and services
Monitor application performance and availability using Dynatrace
Perform root cause analysis (RCA) and resolve production incidents in a timely manner
Analyze logs, traces, and metrics to proactively identify performance issues
Collaborate with development, infrastructure, and operations teams for issue resolution
Configure and maintain Dynatrace dashboards, alerts, and monitoring rules
Participate in incident management, problem management, and change management processes
Support 24x7 production environment (on-call rotation as required)
Drive continuous improvement through automation and proactive monitoring strategies

Required Skills & Experience
5+ years of experience in production support / application support
Strong hands-on experience with Dynatrace (APM, dashboards, alerting, analysis)
Experience in incident management tools (ServiceNow or similar)
Solid understanding of application architecture, microservices, and distributed systems
Working knowledge of UNIX/Linux commands and scripting basics
Experience with log analysis tools (e.g., Splunk, ELK)
Strong troubleshooting and analytical skills
Ability to work in a fast-paced, high-availability environment
Preferred Qualifications
Experience in banking or financial services domain
Familiarity with cloud environments (AWS, Azure, or GCP)
Knowledge of CI/CD pipelines and DevOps practices
Exposure to other monitoring tools is a plus