Program Manager Tech 1

Our client, a leading organization in the technology sector, is seeking a Program Manager Tech 1 to join their team. This is a Program Manager/Business Program Manager role supporting the customer success organization. The primary responsibility is to work directly with Customer Success Account Managers (CSAMs) to drive execution of strategic initiatives. 
Rather than managing software development, this person acts as the bridge between program leadership and the field organization—communicating new initiatives, ensuring CSAMs understand what's required, securing their commitment, and following up until execution is complete.

Job Title: Program Manager Tech 1

Location: Remote

Pay Range: $40/hr - $43/hr

What's the Job?

• Interface with Customer Success Account Managers (CSAMs) on technical and project matters, clearly explaining the CSAM ask and ensuring follow-up for execution.
• Create and maintain program and project schedules along with status reports to track progress effectively.
• Provide technical, analytical, or initiative-specific information, securing input and commitment from stakeholders.
• Organize cross-functional activities to ensure projects are completed on schedule and within budget constraints.
• Gather detailed knowledge to become a Subject Matter Expert (SME) for initiatives, facilitating communication with CSAMs and stakeholders.

What's Needed?

• Experience working with Microsoft customer-facing organizations such as CSAMs or similar stakeholder groups.
• Strong stakeholder management, outreach, and communication skills, including facilitating challenging conversations.
• Proficiency with Microsoft productivity tools, including Excel, Word, Outlook, and Teams.
• Ability to quickly learn new processes, initiatives, and business objectives.
• Proven adaptability and flexibility within a dynamic, fast-paced environment, managing multiple projects and priorities simultaneously.

What's in it for me?

• Opportunity to make a meaningful impact on CSAMs' overall efficiency and effectiveness.
• Contribute to improving internal metrics within Microsoft.
• Work in a collaborative environment supporting innovative projects.
• Engage in a role that fosters professional growth and skill development.
• Join a diverse and inclusive team committed to excellence and continuous improvement.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.