Professional Services Project Manager IV-

Our client, a leader in innovative technology solutions, is seeking a Professional Services Project Manager IV- to join their team. As a Professional Services Project Manager IV-, you will be part of the project management department supporting large-scale contact center transformation initiatives. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Professional Services Project Manager IV-

Location: Omaha, NE

Pay Range: $61/hr on W2

What's the Job?

• Lead the implementation of new contact center technology solutions across multiple regions and business units.
• Coordinate the rollout process, ensuring seamless adoption and deployment of CCaaS platforms.
• Manage training programs, staffing readiness, and quality control processes to support project success.
• Gather and analyze business requirements, develop reporting strategies, and communicate effectively with stakeholders.
• Oversee multiple workstreams simultaneously, ensuring adherence to project timelines and standards.

What's Needed?

• 5-10+ years of project management experience, with a focus on contact center or CCaaS environments.
• Experience with enterprise-level technology implementation and large-scale transformation projects.
• Strong leadership skills with the ability to coordinate cross-functional teams.
• Excellent stakeholder engagement and communication abilities.
• Knowledge of federal compliance standards and quality assurance practices.

What's in it for me?

• Opportunity to lead impactful projects that transform customer engagement operations.
• Collaborate with a diverse and innovative team dedicated to excellence.
• Work in a dynamic environment that values continuous improvement and professional growth.
• Contribute to high-revenue initiatives critical to organizational success.
• Be part of a forward-thinking organization committed to operational excellence.