Support Engineer II

Job Title: Support Engineer II
Location: Arlington, VA (100% Onsite – site may change during assignment)
Duration: 3-month contract (potential for extension or conversion)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)
Pay range: $30/hr. - $32/hr.
Hours: 40 hours/week + potential overtime

We are seeking a Support Engineer II to provide frontline technical support for a global corporate environment. This role serves as the first point of contact for IT-related issues, supporting users via chat, phone, email, and ticketing systems. The ideal candidate is customer-focused, highly motivated, and able to manage a high volume of requests while maintaining quality service and adherence to processes.
Top Required Skills

1. 2+ years supporting Windows, Mac, and/or Linux in a corporate environment
2. 2+ years of helpdesk or desk-side support experience

• Provide technical support to corporate employees across Windows, Mac, and/or Linux environments
• Troubleshoot end-user issues, diagnose root causes, and implement effective solutions
• Respond to support requests via chat, email, phone, and ticketing systems in a timely manner
• Document all interactions clearly and accurately through detailed ticket logs
• Follow standard operating procedures (SOPs) and utilize knowledge management tools
• Escalate system or network outages appropriately to minimize downtime
• Support teleconferencing systems and AV equipment remotely
• Ensure customer satisfaction by clearly communicating solutions and next steps
• Maintain up-to-date knowledge of internal policies and technical environments
• Adhere to assigned schedules and demonstrate flexibility for shifts, weekends, and holidays

• 2+ years of experience supporting Windows, Mac, and/or Linux operating systems in a corporate environment
• 2+ years of experience in a helpdesk or desk-side support role
• High school diploma or equivalent
• Associate degree in Computer Science or related field (or equivalent experience)
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work both independently and in a team environment
• Strong attention to detail and ability to multitask

• Bachelor’s degree in computer science or related field
• Certifications such as MCSE, MCITP, or ITIL Foundation
• Experience with Active Directory
• Advanced Linux administration skills
• Ability to troubleshoot complex systems and explain technical concepts to non-technical users

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.