Quality Assurance Administrator 2

Our client, a leading organization in the financial services industry, is seeking a dedicated and detail-oriented Quality Assurance Administrator 2 to join their team. As a Quality Assurance Administrator 2, you will be an integral part of the Rewards and Card Benefits Line of Business, supporting call center operations and ensuring compliance and quality standards are met. The ideal candidate will demonstrate strong attention to detail, excellent multitasking abilities, and a collaborative mindset, which will align successfully within the organization.

Job Title: Quality Assurance Administrator 

Location:Chandler, AZ (preferred) or Des Moines, IA (secondary)

What's the Job?

• Monitor and evaluate call center interactions to ensure adherence to process, compliance, and soft skills standards
• Conduct audits of calls and provide constructive feedback to team members
• Identify and escalate compliance gaps and potential risks effectively
• Maintain accurate documentation of call evaluations and quality metrics
• Collaborate with team members and third-party vendors to improve quality processes

What's Needed?

• Call center or similar experience with QA call monitoring and auditing
• Strong attention to detail and ability to multitask across multiple systems
• Excellent communication and documentation skills
• Ability to identify compliance issues and escalate risks appropriately
• Experience working with third-party vendors or tools (preferred)

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Potential for contract extension or conversion to permanent role
• Engage in meaningful work that impacts customer experience and compliance
• Gain valuable experience in quality assurance within the financial services sector
• Access to comprehensive benefits upon completion of waiting period

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.