Contingent Digital Experience Journey Mapping Lead

Our client, a leading organization in digital transformation, is seeking a Contingent Digital Experience Journey Mapping Lead to join their team. As a Contingent Digital Experience Journey Mapping Lead, you will be part of the Digital Strategy Department supporting cross-functional teams. The ideal candidate will have strong leadership skills, excellent facilitation abilities, and a strategic mindset which will align successfully in the organization.

Job Title: Contingent Digital Experience Journey Mapping Lead

Location: Atlanta, GA (hybrid)

What's the Job?

• Establish enterprise-wide standards, methodology, and governance for customer journey mapping.
• Build scalable, repeatable processes for designing, maintaining, and activating journey maps.
• Create frameworks connecting journey insights to digital experience design, content strategy, and performance metrics.
• Train and mentor content strategists, UX designers, and digital partners on journey-led experience design.
• Partner with teams to ensure experiences are designed based on journey understanding and insights.

What's Needed?

• 6–10+ years of experience in UX, CX, digital strategy, service design, or experience design.
• Proven leadership in building or scaling journey mapping programs.
• Exceptional facilitation, communication, and coaching skills.
• Experience developing frameworks, standards, or operating models.
• Proficiency with journey mapping and collaborative design tools.

What's in it for me?

• Opportunity to lead innovative customer experience initiatives.
• Collaborate with diverse and talented teams across the organization.
• Contribute to shaping enterprise-wide digital experience strategies.
• Engage in a dynamic work environment supporting professional growth.
• Work on impactful projects that enhance customer satisfaction and business success.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.