Lab Support Senior Engineer - United States

Our Fortune 500 client (One of the world's companies) in Durham, NC is looking for hardworking, motivated talent to join their innovative team. 

Are you a Lab Support Senior Engineer with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!
 
Position Title: Lab Support Senior Engineer
Location: Onsite - Durham NC 27703
Duration: 6+ months with high possibilities of extension
Pay Range: $36-41/hr on W2

RESPONSIBILITIES 
Provide general architectural level client/server and SAN/storage array support for the configuration and maintenance of the engineering computer lab systems for the lab computing environment. Responsible for participating in the development of test configuration plans for the lab computing environment infrastructure. Responsible for ensuring proper deployment of fiber-channel storage arrays, hosts, switches, software, and storage networking infrastructure. Ensure that the technical environment is properly monitored and that any problems are rectified. Maintain a working knowledge of all documented processes and procedures. Identifies opportunities for improvements in efficiency and responsiveness, makes recommendations and assists to implement efficiencies. Mentor and project-supervise less experienced Lab System Engineers. Identify system or storage performance issues and participate in the development of tools to improve system management. Provides technical expertise in the development of collaborative platform client application/customer interface Identify and execute on proactive and preventative system upgrades.

Summary
The Lab Support Senior Engineer I is responsible for the installation, cabling, configuration, operation, and maintenance of a broad range of R&D and laboratory equipment within a dynamic engineering environment. This role plays a key part in planning lab layouts, executing equipment setup and configuration, and managing logistics for equipment utilization, upgrades, and lifecycle management. The engineer uses diagnostic and test tools to perform equipment checks, characterizations, and preventive maintenance, while collaborating closely with vendors for technical support and issue resolution.

Key Responsibilities
Equipment Installation, Configuration & Maintenance
• Coordinate and perform installation, setup, configuration, and teardown of servers, storage devices, and related lab computing equipment.
• Execute preventive and corrective maintenance activities to ensure equipment reliability and availability.
Lab Operations & Logistics
• Participate in planning and optimization of laboratory floor layouts, ensuring safe, efficient, and scalable equipment placement.
• Manage logistics across the equipment lifecycle including procurement support, inventory tracking, utilization monitoring, upgrades, and archival of legacy systems.
Vendor & Cross Functional Collaboration
• Interface with server, storage, and hardware vendors to ensure proper integration and operational readiness of new equipment.
• Coordinate vendor support engagements for troubleshooting, maintenance, and technical escalations.
• Partner with engineering teams to develop hardware configuration test plans that support software development and validation efforts.
Technical Support & Customer Service
• Provide high level technical support and subject matter expertise to engineering users within the lab.
• Troubleshoot hardware and configuration issues, escalating when appropriate and adhering to established administrative policies and procedures.
Process Adherence & Continuous Improvement
• Follow standard operating procedures, escalation paths, and lab compliance requirements.
• Demonstrate adaptability in a fast paced engineering environment with frequently shifting priorities.
• Propose improvements to lab processes, equipment utilization, and operational efficiency.

Knowledge & Skills
Knowledge and Application
• Learns and applies professional concepts to real world problems.
• Uses foundational problem solving techniques to identify, troubleshoot, and resolve issues.
• Determines appropriate courses of action based on established guidelines and procedures.
Problem Solving
• Works on problems of moderate complexity with well defined parameters.
• Follows standard practices and procedures for analysis and decision making.
• Work is reviewed periodically for accuracy, compliance, and alignment with established guidelines.
• Receives general instructions on day to day tasks and detailed guidance on new or complex assignments.

Qualifications
• Associate or Bachelors degree in Electrical Engineering, Computer Engineering, Information Technology, or related field; or equivalent experience.
• 3+ years of experience in lab operations, server/storage hardware support, or similar engineering environments.
• Familiarity with server architectures, storage systems, cabling standards, and datacenter class hardware.
• Experience using diagnostic and test equipment for hardware characterization.
• Strong organizational, communication, and documentation skills.
• Ability to work effectively in a fast paced, constantly evolving engineering environment.

Preferred Qualifications
• Experience defining and implementing network security policies
• Experience supporting R&D or software development laboratories.
• Hands on experience with enterprise server/storage vendors (e.g., Dell, HPE, Lenovo, NetApp, etc)

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About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.