Consumer Services Associate

Our client, a leading organization in the consumer services industry, is seeking a Customer Service Agent to join their team. As a Customer Service Agent, you will be part of the Customer Support Department supporting the Consumer Engagement team. The ideal candidate will have excellent communication skills, a proactive attitude, and a genuine passion for delivering exceptional service, which will align successfully in the organization.

Job Title: Customer Service Agent

Location: South Burlington, VT onsite - training; Post training - hybrid possible

Pay Range: $21

What's the Job?

• Engage with customers via emails, phone calls, and live chat regarding products, campaigns, and company initiatives with professionalism and empathy.
• Research and collaborate with team members and other departments to resolve customer inquiries and concerns efficiently.
• Maintain accurate records of customer interactions and data in engagement systems.
• Follow up with customers to ensure issues are resolved and provide updates on their inquiries.
• Utilize systems such as Salesforce, Excel, and MS Office to manage customer information and support team operations.

What's Needed?

• 2–3 years of experience in a fast-paced, customer-facing environment.
• Bachelor’s degree in Business, Communications, or an equivalent combination of education and experience.
• Strong verbal and written communication skills with excellent listening abilities.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and quick learner of contact management systems.
• Ability to work independently, take ownership of responsibilities, and build effective cross-functional relationships.

What's in it for me?

• Opportunity to work in a dynamic, growth-oriented environment.
• Develop valuable skills in customer engagement and communication.
• Gain experience working with innovative systems and tools.
• Be part of a company committed to social, product, and economic missions.
• Potential for future professional growth and development.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.