Technical Writer

Our client, a government agency in the education sector, is seeking a Technical Writer to join their team. As a Technical Writer, you will be part of the Documentation Support team supporting the development and maintenance of user-facing documentation, training materials, and communication efforts related to the WISE applications. The ideal candidate will demonstrate excellent written and verbal communication skills, independence in managing tasks, and a strong understanding of customer experience integration, aligning successfully within the organization.

Job Title: Technical Writer

Location: Madison, WI

What's the Job?

• Understand, create, and maintain comprehensive documentation and training materials for WISE applications and related customer service initiatives.
• Communicate complex technical information clearly and effectively to diverse audiences.
• Collaborate with technical teams to gather information and ensure accuracy of documentation.
• Process and document end-to-end customer experience integration and dependencies.
• Support the dissemination of information through various channels, including knowledge base articles and webpage content.

What's Needed?

• 1-3 years of experience in technical writing or related fields.
• Strong written and verbal communication skills, including external communications.
• Ability to work independently and manage multiple documentation projects.
• Knowledge of WISEdata Ed-Fi Integration and WISE applications.
• Experience with documentation preparation and maintenance, training materials, and knowledge base articles.

Nice to Have Skills:

• Understanding of application programming interface (API) technologies.
• Knowledge of data warehousing and reporting processes.
• Experience with Drupal webpage content management.
• Experience writing knowledge base articles.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.