IT Program Manager I - Hybrid 3x

Role Title

IT Program Manager I

Location: Richmond, VA (Hybrid – 3 days/week onsite)

Role Overview

This role supports ATM Site Quality and Deployment initiatives, focusing on reporting, automation, vendor coordination, and process improvement. The position plays a key role in streamlining operations through Excel automation and Python scripting, while assisting with the transition of processes to a third-party vendor (Companion Systems).

Core Skills & Experience

Tools & Technologies

• Python
• MS SQL Server / SQL
• Tableau
• Microsoft Office Suite:
  • Advanced proficiency in Excel (macros)
  • Experience with Access Database

Technical Skills

• Experience with:
  • SQL database development and querying
  • Python scripting for automation
  • Data visualization and reporting (Tableau)
• Ability to automate reporting and reduce manual processes

Professional Skills

• Excellent:
  • Interpersonal skills
  • Verbal and written communication
  • Organizational skills and attention to detail
• Ability to:
  • Work independently and collaboratively
  • Navigate multiple systems simultaneously
  • Lead and host vendor/internal calls

Key Responsibilities

• Support transition of ATM Quality Checklist (QCL) review and scoring to Companion Systems
• Develop and maintain Excel macros and Python scripts to automate reporting processes
• Assist ATM Deployment team with:
  • Reducing manual report generation efforts
  • Improving operational efficiency

Reporting & Operations

• Create and distribute bi-weekly quality reports for:
  • Six vendors
  • ATM Deployment and Refresh Project Managers
• Design and enhance reporting solutions post-transition to vendor

Vendor & Process Management

• Manage:
  • ATM decal orders across multiple vendors
  • Cosmetic repair orders for ATM housing and OEMs
• Coordinate with vendors based on:
  • Site Quality findings
  • Cleaning and maintenance reports (Cennox services)

Team Support

• Provide support to the Site Quality team to ensure continuity of operations
• Assist with workload transition following team changes
• Help drive process improvements and reporting enhancements

Core Competencies

• Strong analytical and problem-solving skills
• Detail-oriented with a focus on data accuracy and reporting quality
• Ability to manage multiple priorities in a fast-paced environment
• Strong stakeholder and vendor coordination
• Focus on automation and process efficiency