Research Scientist
Reference Number: 400728
Posted: 06/10/2026- Job Type: Contract
- Industry: Technology and IT
Work Location: US - CA – Remote- PST preferred
Job Title: Supply Chain Analyst
We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.
Responsibilities:
• Processing RMAs and analyzing driving factors for returns • Partnering with service centers to resolve return-related issues • Resolving discrepancies via Jira cases with service centers • Validating returns and ensuring data accuracy • Filing disputes for all retail customers through their portals and processes • Identifying opportunities for process automation and efficiency improvements • Leveraging AI tools to streamline returns workflows and reporting
Required Qualifications:
• 6-8 years of experience in RMA processing and returns analysis • Bachelor's degree in applicable field that aligns with a supply chain analyst • Experience using ERP systems, ideally Oracle • Background in consumer electronics retail operations • Strong analytical skills with ability to identify root causes of returns • Experience with process automation and workflow optimization • Familiarity with AI-powered productivity tools • Proficiency in Jira or similar case management systems • Retail compliance and dispute resolution
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