Help Desk

Our client is seeking a Help Desk to join their team. As a Help Desk, you will be part of the IT Support Department supporting a large network of employees across multiple locations. The ideal candidate will have excellent customer service skills, support experience with Windows 10 and 11, and proficiency in troubleshooting network and printer issues, which will align successfully in the organization.

Job Title: Help Desk

Location: Madison, WI

What's the Job?

• Provide Level 1 technical support to users across various departments and locations
• Assist with troubleshooting hardware, software, network, and printer issues
• Document and track support requests using incident and knowledge base systems
• Ensure timely resolution of user issues and escalate complex problems appropriately
• Support users with Windows 10, Windows 11, and Microsoft Office 2019 applications

What's Needed?

• Minimum of two years support experience with Windows 10 and Windows 11
• Experience troubleshooting network and printer issues
• Strong typing skills and ability to multitask efficiently
• Prior help desk experience in a call center environment is a plus
• Proficiency with incident management and knowledge base systems is desirable

What's in it for me?

• Opportunity to work in a dynamic government environment supporting a large user base
• Work schedule Monday through Friday, 8:30 AM to 5:00 PM, with flexibility to start as early as 6:00 AM if needed
• Potential for extension through 6/30/27 with possible future extensions
• Chance to develop your technical support skills in a supportive team setting
• Work in a 100% remote environment with the possibility of on-site visits to the central office

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.