Complaint Investigations Tech

Our client, a leading organization in the medical device and biotech industry, is seeking a Complaint Investigations Tech to join their team. As a Complaint Investigations Tech, you will be part of the Quality Assurance Department supporting the Complaint Investigations team. The ideal candidate will have attention to detail, strong problem-solving skills, and the ability to work collaboratively, which will align successfully in the organization.

Job Title: Complaint Investigations Tech

Location: Alameda, CA

Pay Range: $31/he on w2 

What's the Job?

• Unpack boxes safely and sort returned products by product lines.
• Investigate returned products to resolve customer complaints regarding blood glucose meters, strips, and sensors.
• Document complaint investigations accurately in the Complaint Handling System.
• Use troubleshooting equipment such as multi-meters, oscilloscopes, test fixtures, and microscopes to complete investigations.
• Perform routine maintenance on quality records and ensure testing equipment is within validity.

What's Needed?

• Minimum of a High School Diploma or GED.
• Proficient computer skills, including basic Microsoft Office applications.
• Ability to read, write, and comprehend English effectively.
• Experience in Medical Device or Biotech industry with a technical background is preferred.
• Knowledge of electronic troubleshooting is a plus.

What's in it for me?

• Opportunity to work onsite in Alameda, CA, supporting a dynamic team.
• Engage in meaningful work within the healthcare industry, contributing to product quality and customer satisfaction.
• Gain valuable experience in complaint investigations and quality assurance processes.
• Work in a collaborative environment that values diversity and inclusion.
• Potential for extension beyond the initial 6-month period based on performance and business needs.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.