ITSM Now Assist Specialist

Our client, a leading organization in the technology and IT services sector, is seeking a dedicated ITSM Now Assist Specialist to join their dynamic team. As an ITSM Now Assist Specialist, you will be an integral part of the IT Service Management department supporting innovative AI initiatives. The ideal candidate will demonstrate strong analytical skills, excellent collaboration abilities, and a proactive mindset, which will align successfully within the organization.

Job Title: ITSM Now Assist Specialist

Location: REMOTE

MUST have - ITIL Certification

What's the Job?

• Lead the exploration, evaluation, and implementation of ServiceNow's Now Assist (GenAI) capabilities within the IT Service Management framework.
• Act as a strategic representative for ITSM on AI Operations projects, ensuring alignment with industry best practices and organizational goals.
• Collaborate with ServiceNow and platform teams to identify, explore, and validate Now Assist functionalities in sandbox environments.
• Develop and execute comprehensive testing plans to ensure quality and operational readiness before deployment.
• Manage the transition of Now Assist workloads from sandbox to production environments, ensuring seamless enablement and configuration.

What's Needed?

• Minimum 10+ years of experience in IT Service Management (ITSM) or related fields.
• Bachelor's Degree preferred.
• Strong knowledge of ITIL processes, including Incident Management, Business Continuity, and Data Breach Management.
• Hands-on experience with the ServiceNow platform, particularly exploring or implementing Now Assist/AI features.
• Proven ability to develop and execute software test plans and quality assurance processes.

What's in it for me?

• Opportunity to work on cutting-edge AI and ITSM integration projects.
• Collaborate with industry-leading platform teams and external vendors.
• Contribute to innovative solutions that deliver tangible value to organizations.
• Engage in a supportive and inclusive work environment that values diversity and professional growth.
• Participate in a role that encourages continuous learning and development in emerging technologies.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.