Loan IQ SME

Title: Loan IQ SME
Location: Charlotte, NC (hybrid – 3 days/week in office)
Contract Term: 24 months, with potential to convert to FTE

Overview:
We are seeking a Loan IQ SME with strong hands‑on expertise in Loan IQ to support and enhance commercial lending operations. This role requires deep functional knowledge of the Loan IQ platform, the ability to support system changes and issue resolution, and experience working within Agile delivery practices. SQL knowledge is a plus for analyzing data, validating processes, and supporting troubleshooting efforts.
The ideal candidate is both technically savvy and business‑aware, capable of partnering with technology, operations, and risk teams to support mission‑critical lending workflows.

Key Responsibilities:

• Serve as a subject matter expert for Loan IQ, supporting application functionality across the loan lifecycle (boarding, servicing, payments, interest, fees, modifications).
• Analyze and resolve Loan IQ–related issues, partnering with technology and operations teams to ensure timely resolution.
• Support system enhancements, configuration changes, and upgrades within Loan IQ.
• Participate in Agile ceremonies (stand‑ups, sprint planning, backlog refinement, retrospectives) and collaborate closely with Product Owners and development teams.
• Assist with requirements gathering, user story development, and acceptance criteria definition.
• Support testing efforts including system testing, UAT, regression testing, and validation of Loan IQ changes.
• Utilize SQL (as needed) to query data, validate transactions, and support root cause analysis.
• Document processes, system behavior, and operational procedures related to Loan IQ.
• Ensure all solutions align with regulatory, compliance, and audit requirements.

• Must have: Strong hands‑on experience with Loan IQ 
• Experience supporting commercial lending platforms in a financial services setting.
• Familiarity with Agile practices and working in Agile or hybrid delivery models.
• Strong analytical and problem‑solving skills with attention to detail.

Ability to communicate effectively with both technical and non‑technical stakeholders
 

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.