Customer Success Specialist - AI platforms

Our client, a global technology leader, is seeking a Customer Success Specialist to join their team. As a Customer Success Specialist, you will be part of the Customer Success and Enablement organization supporting customers throughout their onboarding and adoption journey on a cutting-edge, AI-powered digital platform. The ideal candidate will demonstrate strong communication skills, technical aptitude, and a customer-first mindset that will align successfully within the organization.

Job Title: Customer Success Specialist
Location: Remote (Preference for Hybrid, 2 days onsite in RTP or San Jose if local)
Duration: 5 month contract with potential extension
Pay Rate: $45/hour

What's the Job?

• Guide customers through end-to-end onboarding activities, including account setup, platform configuration, user management, and integration connectivity.
• Deliver live demonstrations, training sessions, and enablement workshops to help customers maximize value and adoption of platform capabilities.
• Support customer adoption of asset management, assessment, reporting, and AI-powered features by providing best practices and ongoing guidance.
• Manage a high-volume portfolio of customer accounts, monitoring onboarding progress, adoption metrics, and overall customer health.
• Collaborate with Sales, Product, and Support teams to address customer needs, remove adoption barriers, and share customer feedback to improve the overall experience.

What's Needed?

• 3+ years of experience in Customer Success, Technical Account Management, Customer Enablement, or another customer-facing technical role.
• Experience presenting SaaS platforms and explaining technical concepts to both technical and non-technical audiences.
• Strong understanding of IT infrastructure concepts, including asset lifecycle management, support services, networking, and security fundamentals.
• Experience working with AI-powered platforms, digital tools, or automation technologies, with the ability to guide customers on feature adoption and communicate the business value of AI-enabled solutions.
• Excellent communication, organizational, and relationship management skills with the ability to independently manage a large portfolio of customer accounts.

What's in it for me?

• Opportunity to support adoption of innovative AI-powered technology solutions.
• Remote work flexibility with exposure to a globally recognized technology organization.
• Fast-paced, customer-focused environment with opportunities to make a measurable impact.
• Collaborative culture working alongside Sales, Product, and Customer Success teams.
• Potential for contract extension based on business needs and performance.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short-Term and Long-Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are consistently recognized for our diversity, inclusion, equality, and ethical business practices, reinforcing our position as the employer of choice for in-demand talent.