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    Tier 2 Technical Support

    • Reference Number: 398133
    • Posted: 05/18/2026
    • Job Type: Contract
    • Industry: Engineering

    Tier2
           – Provide level 2 technical support for hardware, software, mobile and enterprise application issues.

    • Diagnose and resolve escalated incidents related to Windows, macOS, mobile devices, collaboration tools and business applications.
    • Troubleshoot issues related to user accounts, permissions, email. VPN, printers and remote access tool.
    Skills:
    • 3-6 yrs or experience in IT support, desktop support, or service desk environments.
    • Strong troubleshooting skills across Windows, macOS, IOS, and Android platforms.
    • Experience using ServiceNow or similar Ticketing systems.

    Location

    Austin, TX

    CONSULTANT TESTIMONIAL

    An Experis consultant

    "Communication, instructions, expectations and follow-through were exceptional, throughout the hiring, interviewing and onboarding process. Thank you, Experis!"