Customer Service II

Job Title: Customer Service II
Location: One Lillehei Plaza, St. Paul, MN 55117
Duration: 6 Months
Work Arrangement: 100% Onsite
Pay Range: $20 - $22 per hour (W2)
Shift: 9:00 AM – 5:30 PM

We are seeking a “Customer Service II” to join one of our leading healthcare clients.

Position Summary
The Customer Service II role is responsible for managing customer orders, supporting inventory and billing processes, and ensuring a high level of customer satisfaction. This position requires strong attention to detail, the ability to manage multiple systems, and effective communication with both internal teams and external customers.

Key Responsibilities
Order Management & Customer Support

• Receive and process customer rental and purchase orders in accordance with established procedures
• Review and clarify order details, create shipping documentation, and coordinate with the shipping team
• Communicate order status, expected release dates, and any requirements needed to fulfill orders
• Track shipments and follow up on delays or discrepancies until resolution

• Resolve order discrepancies, credit holds, product availability issues, and training requirements with guidance from leadership
• Handle product returns, RMAs, and credits in accordance with company procedures
• Respond to customer product complaints, verify warranty eligibility, and coordinate replacements or loaner equipment

• Provide inventory status updates and support consignment inventory setup, audits, and discrepancy resolution
• Prepare billing correction requests and ensure accurate invoicing and commission adjustments
• Generate inventory and consignment reports as needed

• Maintain accurate customer account and contact information in ERP and CRM systems
• Support clinical procedure calendars and related administrative processes
• Work across multiple systems simultaneously to manage order processing and tracking

• Partner with supply chain, field teams, and clinical stakeholders to support order fulfillment
• Build strong relationships with internal teams and external customers
• Handle inbound and outbound calls (team averages 50–60 calls/day)

• High School Diploma or equivalent
• Minimum 2+ years of experience in customer service, order processing, or a related field
• Proficiency in Microsoft Outlook and Excel
• Comfortable working in email-based work queues and navigating multiple systems

• Experience in medical device, healthcare, or regulated environments
• Background in order management, insurance support, or process-driven customer service roles
• Familiarity with ERP/CRM systems

• Strong attention to detail and accuracy
• Ability to prioritize tasks in a high-volume, fast-paced environment
• Professional and transparent communication skills
• Strong written and verbal communication abilities
• Ability to work independently and collaboratively

We are looking for the candidate who are eligible to work with any employers without sponsorship.

If you’re interested, please click “Apply” button.