Consumer Care Coordinator

Our client, a leading organization in the consumer services industry, is seeking a dedicated Consumer Care Coordinator to join their team. As a Consumer Care Coordinator, you will be part of the Customer Support Department supporting various operational functions. The ideal candidate will demonstrate strong organizational skills, proactive communication, and a commitment to delivering excellent consumer experiences, which will align successfully in the organization.

Job Title:Consumer Care Coordinator

Location:Parsippany, New Jersey (This role is 2 days a week in office. Monday will be a must and one other day of the week)

Pay Range:$35.71

What's the Job?

• Process ownership and responsibilities related to label review and mailing, ensuring accuracy and consistency.
• Manage daily safety call cases, resolve issues where possible, and provide timely updates to safety contacts.
• Handle incoming consumer communications, including experience forms, release forms, and medical records, updating all data accurately in our system.
• Review daily refund reports, identify missed opportunities, and communicate findings to improve refund processes.
• Process returned products for high-priority cases, maintain investigation logs, and support R&D quality evaluators with necessary information.

What's Needed?

• Strong organizational and multitasking skills to manage multiple responsibilities effectively.
• Excellent communication skills to engage with stakeholders and team members clearly and professionally.
• Attention to detail to ensure accuracy in data entry and process management.
• Ability to work collaboratively across teams and support cross-functional projects.
• Experience with handling consumer communications and managing investigations is a plus.

What's in it for me?

• Opportunity to work in a dynamic and inclusive environment that values diversity and innovation.
• Engagement in meaningful work that directly impacts consumer satisfaction and company success.
• Supportive team culture fostering professional growth and development.
• Access to comprehensive training and resources to enhance your skills.
• Competitive pay rate with weekly pay schedule.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.