CLOSE
For Businesses
BACK
For Businesses
For Job Seekers
BACK
For Job Seekers
Industries
BACK
Industries
Insights
BACK
Insights
About Us
BACK
About Us
Contact Us
Insights
See All Content

    Desktop Technician (2-5 Years)

    • Reference Number: 392856
    • Posted: 04/01/2026
    • Job Type: Contract
    • Industry: Technology and IT

    • Desktop Technician

    • [On-site] Deploy, install, and configure end-user devices (desktops, laptops, thin clients, monitors, docking stations, peripherals) including imaging/provisioning and asset tagging.
    • [Remote] Provide Tier 1/2 support for hardware/software issues; diagnose and resolve incidents and service requests within SLA.
    • [Hybrid] Troubleshoot Windows issues (user profile, applications, printing, performance, connectivity) using remote tools and on-site support as needed.
    • [Remote] Configure and support endpoint management tooling (e.g., Intune/SCCM or equivalent): compliance policies, software deployment, and update rings.
    • [Remote] Manage user access and device enrollment tasks (password resets, MFA assistance, device registration) per IT policies and security requirements.
    • [On-site] Perform break/fix hardware repair and replacement (e.g., RAM/SSD swaps, battery replacement where applicable) and coordinate vendor warranty/RMA service.
    • [Hybrid] Support device lifecycle activities: refreshes, reassignments, secure wipe/decommission, and e-waste disposition following approved processes.
    • [Remote] Install, update, and troubleshoot standard applications; maintain software catalogs and validate license compliance where required.
    • [Remote] Apply endpoint security standards (encryption, EDR/AV agent health, patch compliance) and remediate findings in coordination with security teams.
    • [Remote] Document work performed and maintain accurate inventory/CMDB records; create and update knowledge articles and end-user guides.
    • [On-site] Provide hands-on end-user assistance (desk-side support, new-hire setups, device pickups/returns) and deliver basic user training as needed.

    Location

    Redmond, WA

    CONSULTANT TESTIMONIAL

    An Experis consultant

    "Communication, instructions, expectations and follow-through were exceptional, throughout the hiring, interviewing and onboarding process. Thank you, Experis!"