Support Engineer

Our client, a leading technology organization, is seeking a Support Engineer to join their team. As a Support Engineer, you will be part of the Critical Situation Management Delivery team supporting high-priority customer escalations. The ideal candidate will demonstrate resilience, proactive communication, and problem-solving skills, which will align successfully in the organization.

Job Title: Support Engineer

Location: Redmond, WA - Fully Remote 

Pay Range: $29.74 - $32.77 on Experis W2 (Benefits/401k/PTO)

What's the Job?

• Manage and triage severity 1 incidents for Microsoft’s top-tier customers
• Review long-running cases to determine next steps and actively manage critical customer situations
• Coordinate communication and resources across internal teams and external stakeholders
• Provide timely updates and ensure high-quality customer support during critical issues
• Identify systemic issues and recommend process improvements to prevent future incidents

What's Needed?

• Extensive experience with Microsoft Office Suite: Outlook, Teams, Word, Excel, SharePoint (5-7 years)
• Strong customer service background, especially in enterprise or high-severity support environments
• Excellent communication skills and ability to operate reliably within a defined shift schedule
• Experience working with Microsoft products and terminology
• Ability to work non-standard hours, including weekends and holidays, as required

What's in it for me?

• Opportunity to work with a global leader in technology support and customer experience
• Remote work flexibility, allowing for a balanced work-life integration
• Engagement in impactful projects supporting critical customer issues
• Chance to develop expertise in Microsoft’s ecosystem and support processes
• Potential for contract extension based on performance and business needs

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.