Technical BA

Business Analyst – Workforce Experience Platform (Contract)

Position Overview
We are seeking a Business Analyst to support a high-impact initiative focused on building a next-generation Workforce Experience / Unified Experience Platform. This platform will replace a legacy application and deliver a modern, mobile-first, and personalized experience for a global workforce including managers, frontline associates, and candidates.

The BA will play a key role in bridging business needs and technical execution, supporting requirements gathering, workflow documentation, and ensuring alignment across cross-functional teams throughout the product lifecycle.

Key Responsibilities

• Partner with business stakeholders to gather, analyze, and document functional and technical requirements
• Translate business needs into clear user stories, workflows, and technical documentation
• Support the design and delivery of end-to-end system workflows, including integrations and APIs
• Collaborate with product, engineering, and UX/UI teams to ensure requirements are actionable and aligned with design
• Facilitate discussions across stakeholders to clarify ambiguity and drive decision-making
• Assist in maintaining backlog, acceptance criteria, and sprint readiness in an Agile environment
• Ensure requirements traceability and alignment throughout development and delivery
• Proactively communicate updates, risks, and gaps to stakeholders

Required Qualifications

• 5+ years of experience as a Business Analyst in technology-driven environments
• Strong experience working with APIs, system integrations, and workflow design
• Proven ability to translate business requirements into technical specifications
• Experience working in Agile/Scrum environments
• Excellent communication and stakeholder management skills
• Ability to navigate ambiguity and drive conversations forward independently
• Experience supporting cross-functional teams in complex, multi-system environments

Preferred Qualifications

• Experience working on digital platforms, mobile applications, or workforce experience tools
• Exposure to Azure or Azure DevOps environments
• Familiarity with data platforms such as Snowflake
• Experience collaborating closely with UX/UI teams
• Prior experience transitioning into or supporting Product Owner responsibilities

Soft Skills and Success Profile

• Confident communicator who can engage both business and technical audiences
• Comfortable pushing through ambiguity and driving clarity
• Highly organized with the ability to manage multiple stakeholders and priorities
• Proactive, accountable, and solution-oriented
• Strong attention to detail while maintaining a big-picture mindset

Project Context

• Building a global workforce experience platform replacing a legacy system
• Focus on mobile-first, responsive, and personalized user experience
• MVP launch targeted for June, with expanded rollout planned for September
• Working across multiple teams in a fast-paced Agile delivery environment