The client, a top five biopharmaceutical company, wanted to diversify and expand its statistical programming group’s support team for Europe and North America with a lower cost option. Many typical outsourcing regions were under consideration, including Asia Pacific and South America.
Experis suggested Eastern Europe as a viable option due to the region’s technical resources and low turnover rate. After a thorough evaluation of the options, the client chose Experis and our team in Ukraine. The team implemented a functional service provider model that started with a small pilot team of dedicated clinical SAS programmers supporting Europe. The operation has grown to include multiple teams supporting Europe and North America.
Experis embedded study team liaisons in the projects in the Eastern time zone to bridge the time-zone gap for our West Coast clients in the event of urgent requests. The Experis clinical engagement manager ensured consistency and communication across all teams, while our project managers, liaisons, and team leads provided oversight and support, ensuring quality, efficiency, and use of best practices.
Experis improved efficiency and increased the client’s return on investment by offering access to top mathematical and scientific talent in the region. We provided sustainability and growth through training programs and partnerships with academic institutions. The client saw project continuity because of a 97 percent retention rate in the first four years of the program.
Experis customized a statistical programming program that met the unique needs of the client, who found tremendous value in the structure of our programming teams. The client was delighted with the programmers for their ability to think creatively and communicate clearly, as well as for their dedication, hard work, and attention to detail. With a mix of junior- and senior- level resources, Experis provided the client with a low-cost solution in Eastern Europe.