DevOps: PPMO Assessment and Gap Analysis for an Insurance Company

One of the nation’s largest commercial insurance and financial services organizations sought to establish a program and portfolio management office (PPMO) within its institutional information technology division to support large, complex programs, initiatives, and projects. The client wanted to expand the role of its methods, processes, and tools team to support the newly established PPMO. The client needed an experienced industry expert to perform a gap analysis of current state, future state, and industry best practices, and to develop a roadmap for addressing gaps.

man in office thinking

Challenge

One of the nation’s largest commercial insurance and financial services organizations sought to establish a program and portfolio management office (PPMO) within its institutional information technology division to support large, complex programs, initiatives, and projects. The client wanted to expand the role of its methods, processes, and tools team to support the newly established PPMO. The client needed an experienced industry expert to perform a gap analysis of current state, future state, and industry best practices, and to develop a roadmap for addressing gaps.

 

Experis Solution

Experis provided PPMO thought leadership, subject matter expertise, and a proven methodology for executing the project. Experis performed an assessment of the methods, processes, and tools, beginning with a series of interviews with key institutional IT stakeholders. Experis conduced artifact verification and evaluation, and designed and executed a methods, processes, and tools evaluation online survey. The assessment included specific and actionable recommendations. A near-term and long-term roadmap was developed for improving program management and supporting methods, processes, and tools.

 

Results

Experis completed a thorough assessment of existing capabilities and identified crucial improvement opportunities, delivering actionable recommendations and a timeline for addressing these recommendations. Experis deliverables included:

  • PPMO Current State Assessment
  • PPMO Gap Analysis and Future State Recommendations
  • PPMO Near-Term Roadmap and Long-Term Roadmap
  • Methods, Processes, and Tools Team Charter
  • Key Stakeholder Interview Reports