Service Desk Analyst

Our client is seeking a Technical Service Desk Analyst to join their team. The ideal candidate will have excellent customer service skills, strong IT knowledge, and the ability to work effectively under pressure, which will align successfully within the organization.

Job Title: Technical Service Desk Analyst

Location: Austin, TX

What’s the Job?

• Provide 1st line technical support and effectively resolve or escalate service desk calls.
• Answer and manage service desk calls within agreed Service Level Agreements (SLAs).
• Assign calls and requests to the appropriate support teams and monitor their progress.
• Action back-office requests, web-logged calls, and Team Notifier updates as required.
• Set up user accounts, provide updates on known issues and workarounds, and keep users informed of call and change progress.

What’s Needed?

• Good IT knowledge with strong general PC and MS Office skills.
• Excellent written and verbal communication and customer service skills.
• Proven experience working as an analyst within a technical service center or service desk environment.
• Strong analytical, methodical, and problem-solving skills with excellent attention to detail.
• Ability to work under pressure, multitask, retain technical knowledge, and work within SLA requirements.

What’s in it for me?

• Opportunity to develop your career within a technical service desk environment.
• Gain valuable experience providing technical support to internal and external clients.
• Exposure to a variety of IT support, user administration, and account management activities.
• Opportunity to work collaboratively with technical support teams and build strong professional relationships.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.