Technical Program Manager

Our client is seeking a dedicated and experienced Technical Program Manager to join their team. As a Technical Program Manager, you will be an integral part of the Support Readiness Project / Program team, supporting large-scale customer-facing initiatives. The ideal candidate will demonstrate strong leadership, strategic thinking, and excellent communication skills, which will enable you to thrive in a dynamic and inclusive environment.

Job Title: Technical Program Manager

Location: Vancouver, WA onsite 1 day/week. 

Pay Range: $50/hour.

What's the Job?

• Lead and oversee the delivery of complex customer support programs across multiple regions, managing high-risk initiatives with legal, commercial, and operational considerations.
• Establish and operationalize new customer support channels, including onshore and offshore models, to enhance service delivery.
• Design and continuously improve the end-to-end support experience for customers and support agents (L1 and L2).
• Define, implement, and monitor support KPIs throughout the customer lifecycle, ensuring quality and efficiency.
• Collaborate with cross-functional teams such as engineering, product, and operations to ensure support readiness and seamless handoffs.

What's Needed?

• Four-year or graduate degree in Computer Science, Information Systems, Engineering, or related discipline, or equivalent work experience.
• 7-10 years of experience in project management, customer support, or related fields, preferably with global project exposure.
• Knowledge of support frameworks, tools, and processes, with experience in managing large-scale support initiatives.
• Strong leadership and communication skills, with the ability to influence stakeholders at all levels.
• Proficiency in applying program management best practices, including planning, execution, risk management, and reporting.

What's in it for me?

• Opportunity to lead impactful programs that improve customer support experiences.
• Collaborate with diverse and talented teams across regions and functions.
• Develop your leadership and strategic skills in a fast-paced environment.
• Be part of an organization recognized for its commitment to diversity and ethical practices.
• Access to comprehensive benefits and professional development opportunities.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.