Network Consulting Engineer - Data Center

Our client, a leading enterprise technology services organization, is seeking a Data Center High Touch Engineer (HTE) to join their team. As a Data Center High Touch Engineer, you will be part of the Network Services organization supporting enterprise data center and network operations teams. The ideal candidate will have strong communication skills, a proactive troubleshooting mindset, and the ability to lead in high-pressure situations, which will align successfully in the organization.  Must be able to lead customer calls as well as hands-on, Levels 1-4 troubleshooting and prefer previous Cisco TAC and/or High Touch experience.  

• Lead escalation support and resolve Severity 1 and Severity 2 network incidents across data center, routing, switching, and WAN environments
• Drive complex troubleshooting efforts in partnership with Cisco TAC while keeping customers and internal teams informed
• Provide Root Cause Analysis (RCA) reports including root cause, corrective actions, and prevention recommendations
• Act as a customer-facing technical advisor, building trust and maintaining strong technical and management relationships
• Support Quarterly Business Reviews (QBRs), technical documentation efforts, and informal knowledge transfer sessions

• 3–4 years of hands-on experience in routing, switching, and data center networking environments
• Strong understanding of Nexus (NX-OS), ACI, XR, vPC, VXLAN, OSPF, and BGP
• Proven experience troubleshooting complex, real-world network issues in fast-moving environments
• CCNP Route Switch or equivalent practical experience (Cisco TAC / HTTS background a plus)
• Confident verbal and written communication skills for customer-facing engagements

• Opportunity to work in mission-critical, enterprise data center environments
• High-visibility, customer-facing role with hands-on technical ownership
• Collaboration with senior engineers and Cisco TAC on advanced network challenges
• Professional growth through exposure to cutting-edge data center technologies
• Competitive compensation and long-term career potential

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
 
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity—as a best place to work for Women, Inclusion, Equality, and Disability—and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year.