DevOps: PPMO Strategic Roadmap for an Insurance Company

One of the nation’s largest commercial insurance and financial services organizations wanted to evaluate the interaction between business and IT as it was hindering the achievement of strategic goals. Business and IT responsibilities were not clearly understood and there was no intermediary to facilitate knowledge management or ensure success at the project or program level. The client needed an experienced consulting firm to analyze organizational interaction, and the program and project environment and recommend improvements.

Couple meeting with financial planner

Challenge

One of the nation’s largest commercial insurance and financial services organizations wanted to evaluate the interaction between business and IT as it was hindering the achievement of strategic goals. Business and IT responsibilities were not clearly understood and there was no intermediary to facilitate knowledge management or ensure success at the project or program level. The client needed an experienced consulting firm to analyze organizational interaction, and the program and project environment and recommend improvements.

 

Experis Solution

Experis provided business process thought leadership and a methodology for evaluating the interaction model between business and IT. Experis evaluated the existing interaction model and interviewed key business and IT stakeholders. Following the analysis, Experis recommended that a business information office (BIO) be established. The BIO would serve as a central point for collaboration, standards, knowledge management, organizational reporting, and relationship management on programs and projects. The BIO framework would enable program-level collaboration, reporting, and communication, and would serve as the central hub of program and portfolio knowledge management. It would also provide standards for program management, requirements, and program delivery, fostering autonomy between the business and IT groups.

 

Results

Experis brought a skilled team of professionals with proven business process and PPMO expertise to evaluate inefficiencies and improvement areas. Experis completed a thorough assessment of the challenges in the interaction between business and IT and delivered a detailed recommendation to establish and deploy a business information office (BIO/PPMO) and supporting functions. Experis documented:

  • BIO (PPMO) Framework and Functions
  • BIO (PPMO) Organizational Structure